Due to the 3 excursions from Hana in 2014, these incidences was insisted upon by Neelson as an action item during the Lumileds Ops Review.
He had stressed the importance of eliminating all excursions in the future and how the cost of non-quality could have a serious impact on Hana.
Mr. Chok was in Penang for the review to show the ownership from Hana and that is appreciated, now we have to drive for the improvements.
During the conference call with O2 this morning, the update for Hana improvement is for us to revisit the NCRB flow when we encounter any maverick lots.
The current practice does not protect us in terms of bad parts being shipped out to the customer, and that is the main point that we must change.
The changes are a must and below are the action item details that we will need to update Neelson by next Wednesday (28th Jan ’15) :
i) 2 cycle training + internal audit for the training results
ii) Check comprehension for the operators – All answers must be the same for the reaction
iii) Massive training needed – Need documentation on the roles and responsibilities, escalation flows and NCRB documentation
iv) Get the training method for Hana, how to deploy + include new hires – This will be the main item for discussion next week
v) Will be covered during the cross-site audits including O2 audit – We will have cross-site audits between PLL and Hana, working on the details
Today’s update to O2 will be : To deploy the change into Hana operations, to share training plan in next meeting (28th Jan ’15)
For the Hana improvements, I will need to stress the 2 key items in the quality mindset change :
1) Do not ship rejects – Cover shipment stop/release and also escapees from visual inspections
2) Do not make rejects – Include IPQC, machine/material traceability and training + recertification (every 6 months)
My expectation is to get the framework done by Monday so that we can involve a wider team in the discussions on practicality.
We can then proceed to get the Hana management buyoff by Tuesday, so that we can be aligned for the update to O2 on Wednesday.