4.2.1
General
The quality management system documentation shall include
a)documented statements of a quality policy and quality objectives,
b)a quality manual,
c)documented procedures and records required by this international Standard, and
d)documents, including records, determined by the organization to be necessary to ensure the effective
planning, operation and control of its processes.
NOTE 1 Where the term "documented procedure" appears within this International Standard, this means that the
procedure is established, documented, implemented and maintained. A single document may address the
requirements for one or more procedures. A requirement for a documented procedure may be covered by more
than one document.
NOTE 2 The extent of the quality management system documentation can differ from one organization to another
due to
a)the size of organization and type-of activities,
b)the complexity of processes and their interactions, and
c)the competence of personnel.
NOTE 3 The documentation can be in any form or type of medium.