1. Imposing own agenda: Worker uses authority to press own point or ignores what was said (e.g. direct challenge or contradiction, producing evidence against what the parent has said)
2. Negotiating own agenda: Worker shows evidence of having listened; responds to what person has said but maintains own agenda (e.g. exploring the truth of what has been said by client,gathering further information on the issue)
3. Exploring client’s agenda: Worker responds by exploring parent’s agenda/views (e.g. asking questions or reflections that appear to follow what the parent has said rather than the truth of their statement)
4. Exploring emotional content: Worker responds by exploring parent’s agenda, and with attempt at understanding emotional content of parent’s views