Quality issues are commonly reported following the development of mobile learning applications. To
evaluate and increase the chance of the successful development of new mobile learning products, the
adoption of a complete and well-defined set of technical quality aspects for mobile learning development
and their adoption in the education environment are proposed. This work describes a model that captures
most abstract and generic technical aspects of mobile learning service quality, including availability,
fast response times, flexibility, scalability, usability, maintainability, functionality, functionality, reliability,
connectivity, performance, user interface and security. A set of technical quality aspects was
developed following a literature study focussing on standards and guidelines for learning and mobile
application software quality. The presented case studies point to a set of contextual technical quality
factors that influence the choice of mobile learning application. The findings also indicate that there are
causal relationships between learner satisfaction and the overall proposed model technical quality aspects.
The model has a positive impact on overall learning process outcomes by evaluating the technical
aspects while maintaining the quality of mobile learning delivered. The model components purportedly
affect learning outcomes by assessing and improving the acceptability to stakeholders of the technical
aspects of mobile learning.
Quality issues are commonly reported following the development of mobile learning applications. Toevaluate and increase the chance of the successful development of new mobile learning products, theadoption of a complete and well-defined set of technical quality aspects for mobile learning developmentand their adoption in the education environment are proposed. This work describes a model that capturesmost abstract and generic technical aspects of mobile learning service quality, including availability,fast response times, flexibility, scalability, usability, maintainability, functionality, functionality, reliability,connectivity, performance, user interface and security. A set of technical quality aspects wasdeveloped following a literature study focussing on standards and guidelines for learning and mobileapplication software quality. The presented case studies point to a set of contextual technical qualityfactors that influence the choice of mobile learning application. The findings also indicate that there arecausal relationships between learner satisfaction and the overall proposed model technical quality aspects.The model has a positive impact on overall learning process outcomes by evaluating the technicalaspects while maintaining the quality of mobile learning delivered. The model components purportedlyaffect learning outcomes by assessing and improving the acceptability to stakeholders of the technicalaspects of mobile learning.
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