Dear All
For the next week or so the contractors are making a lot of noise with drilling and breaking the patio outside. This means there is a lot more noise around the poolside that previous and is quite distracting.
Anyone who is not happy with the noise or makes any comment are to be offered the lagoon pool complimentary.
Loy Nam Staff and Recreation are to actively engage guests around the pool and make sure the service is exceptional to ensure there are no other issues.
Should a guest be particularly unhappy, Team members are to contact either myself or Kh Fon immediately.
Thanks