KEY ACTIONS
- Opens discussion effectively – Establishes a clear and compelling rationale for resolving the conflict.
- Clarifies the current situation – Collects information from relevant sources to understand the conflict.
- Remains open to all sides – Objectively views the conflict and avoids personal issues and attacks.
- Stays focused on resolution – Stays focused on resolving the conflict and avoids personal issues and attacks.
- Develops other’s and own ideas – Presents and seek s potential solutions or positive courses of action.
- Initiates action – Takes positive action to resolve the conflict in a way that addresses the issue, dissipates the conflict, and maintains the relationship.
- Closes discussions with clear summaries – Summarizes to ensure that all are aware of agreements and required actions. (Managing Conflict)