When system variables—usefulness and ease of use—were
controlled for, the organizational support measure had little effect on either outcome. These results provide greater support for
economic-agency-theory motivators of knowledge sharing and lesser support for organizational support motivators than has been
previously believed. They also emphasize the important impact of systems variables in motivating KMS use. Since the study
was conducted in a government (joint civilian–military) organization, the organizational type may significantly influence the
results. However, since the result is contrary to the conventional wisdom that suggests that a “knowledge-sharing culture” is
all-important, at the very least, this study shows that the nature of the organization may moderate the relationship between the
motivational approach and the outcomes.