Dear Jakree,
Refer to below email. Please advise the new carton size is conducted from which KAR shipment?
Moreover, for your information, originally KAR was planning to return defective wheelchairs by a container. After few months communication, glad to inform you that KAR confirm they can fix most defective by themselves, so they will not return goods by container.
However, supposedly there are still small quantity can't be fix well by themselves, so they might send us a report explaining the situation and we should supply free replacement when needed. For your information.
Best Regards,