Perhaps the most important support department for the front office
Effective communication among housekeeping and front office personnel crucial to providing quality guest service
The housekeeping department usually employs a larger staff than other departments in the rooms division
Housekeeping personnel clean occupied and vacated guestrooms, inspect rooms before releasing them for sale, and communicate guestroom status to the front office
Headed by an executive housekeeper, with one or more assistants
Other personnel include room attendants, inspectors, housepersons, lobby and general cleaners, and laundry personnel