Thank you for your inquiry.
Thank you for writing to us. Your account has shown that you were using 3rd party programs/mods to cheat in the game. For this, your account has been blocked and will remain permanently blocked. We apologize, but we must be strict on this issue as there are many people who are trying to abuse the system, and it is clearly stated in our Terms of Service that this act is strictly prohibited.
Here are the common ways that blocks have occurred. Please consider if any of the following is a probability in your case:
1.Shared accounts.
It is highly unadvised to share accounts. Everyone who is involved in playing on a specific account share the same responsibilities. If one device uses a cheat, the entire account gets blocked. Even if one person accidentally uses a mod, if there is evidence of cheating, the account will get blocked.
2.Giving out account information.
Users are responsible for the safety of their own account information. Unfortunately, we cannot associate ourselves with your case if your account was compromised due to lack of protection.
3. Unauthorized 3rd party application.
There are many users who are using these 3rd party programs without knowing that many versions have mods that allow users to cheat in the game. It is never recommended to use another program to play our games for this very reason. Regardless if the user was aware or not, or even used the cheats available, the account will still be blocked due to the records showing that the mod was used in sync with your game.
We must be strict on this issue due to the number of users trying to gain unfair advantages in the game. Blocked accounts cannot be reinstated as it is a clear violation of our terms of agreement.
If you want to know more about our game's terms of agreement, please visit the link provided below:
Thank you for your inquiry.
Thank you for writing to us. Your account has shown that you were using 3rd party programs/mods to cheat in the game. For this, your account has been blocked and will remain permanently blocked. We apologize, but we must be strict on this issue as there are many people who are trying to abuse the system, and it is clearly stated in our Terms of Service that this act is strictly prohibited.
Here are the common ways that blocks have occurred. Please consider if any of the following is a probability in your case:
1.Shared accounts.
It is highly unadvised to share accounts. Everyone who is involved in playing on a specific account share the same responsibilities. If one device uses a cheat, the entire account gets blocked. Even if one person accidentally uses a mod, if there is evidence of cheating, the account will get blocked.
2.Giving out account information.
Users are responsible for the safety of their own account information. Unfortunately, we cannot associate ourselves with your case if your account was compromised due to lack of protection.
3. Unauthorized 3rd party application.
There are many users who are using these 3rd party programs without knowing that many versions have mods that allow users to cheat in the game. It is never recommended to use another program to play our games for this very reason. Regardless if the user was aware or not, or even used the cheats available, the account will still be blocked due to the records showing that the mod was used in sync with your game.
We must be strict on this issue due to the number of users trying to gain unfair advantages in the game. Blocked accounts cannot be reinstated as it is a clear violation of our terms of agreement.
If you want to know more about our game's terms of agreement, please visit the link provided below:
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