Furthermore, they encompass certain unique characteristics. As portrayed by
Lowendahl (1997), these firms:
. Are highly knowledge intensive with services delivered by people with higher
education.
. Are frequently closely linked to scientific knowledge development within the
relevant area of expertise.
. Involve a high degree of customization.
. Involve a high degree of discretionary efforts and personal judgments by the
experts delivering the service.
. Require substantial interaction with the client firm representatives involved.
. Deliver within the constraints of professional norms, including setting clients
needs higher than profits and respecting the limits of professional expertise.