What’s conflict?
Although it’s generally accepted that conflict is
an inevitable and integral part of the work environment,
it’s important to clarify just what conflict
means. One definition of conflict is a disagreement
through which the parties involved
perceive a threat to their needs, interests, or
concerns. However, this definition encourages a
tendency to narrowly define the issue as one of
task or substance.10 Workplace conflicts in the
healthcare environment tend to be far more
complicated because they often involve ongoing,
complex relationships that are based in
emotion. In addition, a conflict is comprised of
substantive, procedural, and psychological dimensions
that participants in conflict respond to
on the basis of their perceptions of a particular
situation. It’s this perception that’s filled with
thoughts and emotions that guide the individual
to a solution. Understanding the types of conflicts
that the direct care nurse commonly encounters
and the way he or she responds to conflict
is an important element in identifying
effective strategies to manage conflict in the
healthcare environment.
What’s conflict?Although it’s generally accepted that conflict isan inevitable and integral part of the work environment,it’s important to clarify just what conflictmeans. One definition of conflict is a disagreementthrough which the parties involvedperceive a threat to their needs, interests, orconcerns. However, this definition encourages atendency to narrowly define the issue as one oftask or substance.10 Workplace conflicts in thehealthcare environment tend to be far morecomplicated because they often involve ongoing,complex relationships that are based inemotion. In addition, a conflict is comprised ofsubstantive, procedural, and psychological dimensionsthat participants in conflict respond toon the basis of their perceptions of a particularsituation. It’s this perception that’s filled withthoughts and emotions that guide the individualto a solution. Understanding the types of conflictsthat the direct care nurse commonly encountersand the way he or she responds to conflictis an important element in identifyingeffective strategies to manage conflict in thehealthcare environment.
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