1. Introduction
“Much of the Knowledge of the Greeks and Persians was preserved in Arabic translations, following the fall of these empires to the expanding Islamic Empire. This knowledge eventually reached the monasteries of Europe where monks, who could be termed knowledge specialists, preserved and translated these works for contemporary scholars and future generations.” [1, pp. 23]
The above quote highlights that the practice of knowledge management is not new. Human civilizations have been preserving and passing knowledge from generation to generation for a better understanding of the past and therefore, the future. In today’s dynamic and complex business environment, the thirst for knowledge has increased even more and the scope and content of knowledge have changed dramatically, often spreading outside of the organization. Information technology and the Internet have brought new challenges in creating, preserving and managing knowledge.