Introduction The transformation of the commercial environment from industrial to information age is triggered by the globalization and liberalization of markets. Companies around the world strive to cope with the rapid changes in the business dynamics. In recognition of the increasingly sophisticated management control practices, several performance measurement frameworks have been introduced, widely debated and are evolved to fill the gap between operational budgeting and strategic planning. The multidimensional performances metrics have replaced the more traditional financial oriented metrics with non-financial measures with the aims of a more effective focus on the new managerial imperatives (Atkinson, 2006).