The data presented for the fourth dimension, which was entitled ‘implementation of a
reward and recognition system’ indicated the lowest level of implementation among other
dimensions. Only 55.5% of employees accepted that there is an implemented reward and
recognition system in their working environments, while 21.6% of employees indicated a
neutral effect and 22.8% of employees rejected that there is an implemented reward and
recognition system in their working environments. In this dimension, Principles D1,
‘There is a system to tell employees how they are doing’, and D3, ‘The results of the
measurement of the service process is communicated to all employees’ recorded the
highest score (67%) regarding its implementation in the workplace, while Principle D10,
‘My hotel tries to accommodate the different personal needs of all its employees’,
recorded the lowest score (44.3%) regarding its implementation in the workplace.