Dear Valued Customer,
Thank you for contacting LINE Customer Support.
On this occasion, we suspended your usage of the service as we witnessed abnormal activities carried out by your account which cannot be considered as normal usage.
Please understand that we do not take these measures according to the contents of your chats, but rather, we take action if we witness abnormal activities that violate our Terms and Conditions of Use.
When we suspend a user’s account, we delete the account of the user in question and block the user to prevent further use of the service. Therefore, we regret to say that your previous account data cannot be retrieved.
However, under special circumstances, users such as yourself may be blocked from the service unintentionally. We may be able to lift the block after thoroughly checking the contents of your chats to ensure that they were not in breach of our Terms and Conditions of Use.
Do you agree to us checking your chat history?
*Please note that we require your explicit permission before we can check your chat history in accordance with the Telecommunications Business Act. Without your permission, we cannot check the content of your chats.
If you can agree to this proposal, please fill out the form below clearly and contact us again via the Reply URL at the bottom of this message.
Dear Valued Customer,
Thank you for contacting LINE Customer Support.
On this occasion, we suspended your usage of the service as we witnessed abnormal activities carried out by your account which cannot be considered as normal usage.
Please understand that we do not take these measures according to the contents of your chats, but rather, we take action if we witness abnormal activities that violate our Terms and Conditions of Use.
When we suspend a user’s account, we delete the account of the user in question and block the user to prevent further use of the service. Therefore, we regret to say that your previous account data cannot be retrieved.
However, under special circumstances, users such as yourself may be blocked from the service unintentionally. We may be able to lift the block after thoroughly checking the contents of your chats to ensure that they were not in breach of our Terms and Conditions of Use.
Do you agree to us checking your chat history?
*Please note that we require your explicit permission before we can check your chat history in accordance with the Telecommunications Business Act. Without your permission, we cannot check the content of your chats.
If you can agree to this proposal, please fill out the form below clearly and contact us again via the Reply URL at the bottom of this message.
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