There should be a designated person (or, in larger organizations, a team)
responsible for Problem Management. Smaller organizations may not be able to
justify a full-time resource for this role, and it can be combined with other roles in
such cases, but it is essential that it not just left to technical resources to perform.
There needs to be a single point of coordination and an owner of the Problem
Management process. This role will coordinate all Problem Management
activities and will have specific responsibility for: