There are several organizations, trying to find things to make customer satisfaction in service and those things most is money invested in equipment. To decorate the place.
Some organizations invest in the department stores with Shop decoration budget to 10 million per branch. Buy some computer programs and technology investment other than 5 million or some organizations also invested several million. With the hiring outsiders to ask customers themselves, service, good or bad.
Investment use them is worth a fortune, but do not forget that what to invest too. It is important that superior itself is the investment with the employees who meet the customers every day. Investment development services, best value is investing with employees.
For example MD of companies, service cargo ship air to one of the leading of the country, said: "I want to staff development. Because employees who make business. If I find customers. Just employees only impolite not to customer service. Even just talking on the phone with clients and ignore customers hang-ups customers will disappear without warning.