questions such as"How do you do this function? open-ended questions that encourage discussion and explanation questions such as"How many forms a day do closed-ended questions you process?" that are used to get specific facts open-ended questions help to start a discussion and enable a Generally, large number of requirements to be uncovered fairly quickly. Note that all te questions in the previous section are open ended. A discussion that starts with questions that questions usually shifts gradually to closed-ended open-ended elicit or confirm specific details of a business process.