Collection, use and disclosure VFS collects personal information about you (including health information where necessary) (Personal Information) in order to provide the Services. VFS may collect your personal information directly from you or when you access and interact with our Site, by telephone, letter or email or from other sources. The personal information VFS collect directly includes your name, address, telephone number, email address and other details submitted by you in relation to the Services or any enquiries you may have regarding VFS products and services. If the Personal Information is not provided by you, VFS may not be able to provide the Services which are the subject of your application.