This case study provides an overview of the efforts of TI’s internal and external ERP implementation that led to over 70% of the transactions being conducted in a global e- commerce setting. TI’s strategic goals include providing visibility of the ERP system to external constituents via Web linkages and standardizing internal processes and information technology to support market need. The e-commerce linkage is especially important in achieving these goals. Thus, TI’s ERP system is central to managing its supply chain and Web e- commerce linkages from both a customer and supplier perspective.
In this situation there were a number of major players, including project management direction from Andersen Consulting Services, software vendors such as SAP and i2
Technologies, hardware vendors such as Sun Microsystems, and various suppliers and customers of TI. Part of the process involved outsourcing some of TI’s internal
information systems capabilities to these vendors, especially Andersen Consulting.