The survey instrument was a paper and pencil questionnaire composed of twenty-eight satisfaction questions and
twelve self-reporting demographic questions. The satisfaction questions represented various motivational
summary measures of factors that comprise intrinsic, extrinsic, and general job satisfaction. This section was
adopted from the Minnesota Satisfaction Questionnaire Short Form because of the instrument’s demonstrated
high degree of reliability, its ability to assess intrinsic, extrinsic, and general job satisfaction across several
variables (Weiss, et al., 1967), and the ease by which it may be modified to measure perceived comparisons
between hotel service types. All responses were recorded on a 7-point attitude (Likert) scale with 1= “not at all
satisfied” and 7= “extremely satisfied”. The twelve demographic questions inquired as to each respondent’s
property service type, the front office manager’s longevity in their current position, length of service with the
participating hotel company, the respondent’s age, gender, and educational background.