She called me at 8 am, she wanted to stay by using complimentary 1 night stay for 2 person are husband and two children to stay. She don't want to lose to use vouchers complimentary after I called to alert expires on 15-08-16, but check with room reservations can't be use because fully booking except allowed to upgrade the room only in 3532 bath net and add lounges benefit for children in 1035 bath net and She want to booking by using complimentary dinner at FLOW restaurant. I check with the restaurant before it is used or not, because it is a long weekend. But the restaurant accept to using a voucher and 1 children 800 bath She say Thanks for a great service.