For additional security on HSBCnet you will have to provide the answer to your memorable question. If you forget your memorable answer we can email your memorable question to you. If you still cannot remember your memorable answer you will be able to reset it online, by answering your two security questions correctly. The memorable question should give only a hint that allows you to remember the memorable answer, something not easy to guess by other parties and it should not contain any part of the memorable answer. The memorable answer is the key to your online account information, it must be treated as a password and the same passwords' golden rules apply. Do not be tempted to use memorable answers that can be easily guessed, e.g. children's names, pets' names, birth dates and telephone numbers