Repetition is also a key factor in effective marketing campaigns (Dahlen et al. 2010), and M&S achieved this through the use of a mass marketing approach that was amalgamated under the "Your M&S" brand identifier (Aitken, 2007). Consumers were exposed to the message in multiple formats, and this repeated exposure helped to embed the "Your M&S" concept in their minds. However, this approach might not have been so effective if not for its underlying message. "Your M&S" implies consumer ownership of the brand, and therefore encourages consumer involvement with the firm and its products. Planting this idea in the minds of consumers was beneficial because product involvement is positively related to purchasing decisions (Li and Chen, 2006). Moreover, effective relationship marketing encourages emotional bonding with brands by promoting a belief in shared ownership (Fournier, 2009). M&S implied shared ownership of its brand with the "Your M&S" campaign, which in turn promoted the idea of a personal relationship between the consumer and the M&S brand.
Repetition is also a key factor in effective marketing campaigns (Dahlen et al. 2010), and M&S achieved this through the use of a mass marketing approach that was amalgamated under the "Your M&S" brand identifier (Aitken, 2007). Consumers were exposed to the message in multiple formats, and this repeated exposure helped to embed the "Your M&S" concept in their minds. However, this approach might not have been so effective if not for its underlying message. "Your M&S" implies consumer ownership of the brand, and therefore encourages consumer involvement with the firm and its products. Planting this idea in the minds of consumers was beneficial because product involvement is positively related to purchasing decisions (Li and Chen, 2006). Moreover, effective relationship marketing encourages emotional bonding with brands by promoting a belief in shared ownership (Fournier, 2009). M&S implied shared ownership of its brand with the "Your M&S" campaign, which in turn promoted the idea of a personal relationship between the consumer and the M&S brand.
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