Question 1 of the survey provided a list of 26
KM criteria. Participants were requested to
clarify whether they have employed any of
26 criteria to measure knowledge
management efforts in their companies or
not. Respondents were also demanded to
identify importance and effectiveness of each
criterion based on the Likert scale. Both
Importance and Effectiveness have equal
Likert scale with 5 showing very high and 1
indicating very low. In order to calculate
favored criteria, the mean scores of both
Important and Effectiveness were computed
for each criterion. Hence, the values nearer to
5 represent the most favored criteria. The
list of favored scores for each criterion was
represented in Table 6.