Other Links
With one exception, all the other links or associations in the D&M IS Success Model
were empirically validated. The one empirical study that found the associations not
significant was a survey of Dutch managers [11], where the association between system
use and organizational revenues and profitability was not statistically significant.
In conclusion, 36 of the 38 success factor associations that were empirically tested
in the 16 studies summarized in Figure 2 were found to be significant. Taken as a
whole, these empirical studies give strong support for the proposed associations among
the IS success dimensions and help to confirm the causal structure in the model.