I finally got to talk to a real person, but then she transferred me back into the automated system again. I couldn’t get any help. I called a different number, and the person told me to be at my house for a technician to come the next day. I stayed home from work, but nobody came! I called them again. The recording said, “We’re sorry, all agents are busy assisting other customers. We are unable to take your call. “Then the machine hung up on me. Three days later, I received a phone call from them. But again, it wasn’t a real person: it was a machine. The voice on the machine said, “We are happy to tell you that you now have Internet access.” But when I went back to my computer, I still couldn’t connect to the Internet. I was furious!