Thank you for your investigation and explanation of this matter.
We glad and always welcome to you if you want to visit our company and we will show you our production and also the quality standard of sub materials to support our products. Please kindly send us your trip schedule.
For your information, so far our company have received many complaint from our customers about the contamination of foreign materials and one kind of it is sand or similar. To made improvement in our quality products and production system, we have looked for the cause of this problem and we found it in your products. After we analyzed, we have conclusion that the cause of it happened from un-cleaned Equipment or not enough washing during processing (the same conclusion as your report). Regarding of it, we also have to hard work explained to our customers and made improvement.
This situation is very risky to our company if still use bread crumb with production date April 25th, 2015 and before, because almost very difficult for us to check each peaces and even we strictly checked it will have possibility to passed and contaminated in our products. We do need take responsibilities for all our client, please understanding!
Regarding of this, we have discussed and made decision to ship back bread crumb on above production date or replace stocks with the new one (beside above production date) . For the firm quantity of our stocks on above production date will inform you soonest.
So sorry for this situation and we hope you can understand.
Thank you for your cooperation