“Today, the logistics system is sound, desired services and features are generally available, and a system designed for cost efficiency is delivering pricing favorable to shippers,” say the authors of the SoL report. “However, gaps in infrastructure and accelerating trends for speed will increasingly pressure a system that was not designed for e-commerce-driven, last-mile, last-minute delivery.”
On this note, the authors are urging shippers to ratchet up the best practice of working with their carriers on a “mutual benefit” basis, becoming true operational