I have checked everything related to this case & account status. Since you already sent an email to account dispute team and waiting for response now so that you might have to wait for sometime more. This is because of the high waiting in our queue it may take longer than expected time to get reply from our concerned team. I would really appreciate if you can wait for some more time. In the meantime if you wish please write a reminder email again to same email address. Hopefully your problem will be sorted out soon, and I am sorry again for this all trouble caused to you. Please let me know, if you are still looking help with anything else?