Please look at our seats . This is big mistake that I never seen it before . You are change my fight after we got VISA confirm it everything and never to inform us before . I’ m disappointed for yours service . We are the global company . If you can’t to find more the best solution for us about the best seats . I need to escalate and share with bad experience in SoftwareONE Global team .
As below you just inform only “seat as your request for departure date not confirm because less than 48hrs ,must be request counter check in only ka.” This is my customer mistake ? We need to be Risk for the Seats .
As you knew , We already confirm seat in the beginning and VISA delay is not our mistake right ?