These are designed in order to impart specific skills, abilities and
knowledge to employees. Effective training is basic ingredient of success in the
hotel industry. The concept of training is endorsed my most managers in the
hotel industry, yet managers often give little thought to the training function in
the context of their own business or departmental responsibilities until
something goes wrong! One of the main problems in hotel industry is that
investment in training and development of employees is a reactive process for
many companies. Frequently, training and development arises as the result of
significant change in the operational environment or as a consequent of crisis
such as staff turnover or major departmental problems. Training is then used to
cope with the immediate difficulty. This process may be proved costly to hotel.
Whereas development refers to learning opportunities designed to help
employees grow and evolve a vision about the future.