Thank you for contacting the Artix HelpTeam.
This does not appear to be your account due to one or more of the following reasons:
1. Your email address does not match the original signup/creation email address, buyer email address and/or the current email address.
2. Your IP address (current location) does not match the current, original signup/creation and/or buyer IP address.
We take account security very seriously, so if you are emailing about an account that is not yours and you did not create and/or pay for, it will not be given to you and may be temporarily disabled until the real owner contacts us. Account hacking/sharing/trading/etc is NOT allowed.
Please visit the page below for information on account recovery:
http://www.aq.com/help/aw-account-recovery.asp.
If this is your account but you no longer have access to your original signup email, here is our help page: http://www.aq.com/help/aw-accounts-signup.asp.
Please make sure you email us all of the information we request in our help pages so we can assist you in a timely manner.