Terms and Conditions of Use
Please read these terms and conditions carefully before accepting this agreement and before using this site. Make sure to print these terms and conditions and keep them for your records.
1. Introduction
1.1. We consider these terms to be fair. Should you need any advice regarding these terms, or any other part of our service, in your own and our interests, please contact us via our Customer Services Department via the support link on the site and your trusted legal advisor. In these terms and conditions the licensed entity is referred to as 'We', 'Us', or any other name of similar purport and you are referred to as 'customer', you, user, player or any other term of similar purport.
1.2. Please note that all telephone calls are digitally recorded and may be used as evidence at Our sole discretion.
1.3. For transaction security we use SSL encryption. All customer data will be treated as confidential and will not be sold to third parties.
1.4. By checking the 'I agree to the terms and conditions' box when you register an account, you acknowledge that you have read, understood, agree with and will comply with all the terms and conditions and you thereby enter into a legally binding agreement between you and Us. If you do not agree with any of the terms and conditions you should not accept them. Once you have agreed to these terms and conditions, Your failure to comply with any one or more of them may result in disqualification, account closure, and/or legal action against you as deemed appropriate by Us.
1.5. Where we have reasonable grounds to suspect that any two or more registered accounts are linked including whether they are linked to the same internet protocol ("IP") address, pattern of use, proximity of transactions, common bank details or address in common or otherwise and that the services provided via the Site are being abused of by you in any way, including by way of example due to a previously undetected fault, bug or other fault in the software, we may suspend the services provided to you via the site and your ability to access your account(s) with immediate effect as well as to reverse transactions on any one or more of the accounts that are linked
1.6. By using this Site and/or software you agree to these terms and conditions and any other terms or conditions that We see fit to impose from time to time.
1.7. These terms and conditions are written in English. If these terms and conditions are translated into another language, the English version will prevail.
1.8. Your participation in the Games is at your sole discretion and risk. By accepting these terms and conditions you agree that you do not find the services we provide through our Site and/or software offensive, unfair or questionable. You also acknowledge that We are unable to provide you with any legal advice or assist you with any Legal queries related to the legality of participation in remote gambling.
1.9. All fees and charges displayed in this document are in ("EUR").
1.10. Unless otherwise stated in the relevant casino pages of the Site, minimum deposit and withdrawal amounts are fixed for each currency:
◾AUD - $ 20
◾CAD - $ 20
◾CHF - chf 20
◾DKK - kr 100
◾EUR - € 20
◾GBP - £ 20
◾NOK - kr 100
◾RUB - 500 p.
◾USD - $ 20
◾SEK - 100 kr
◾ZAR - R 100
1.11. We reserve the right to restrict access to all or certain parts of the Site in respect of certain jurisdictions.
2. Legal Requirements for Playing the Game
2.1. You must be at least 18 years of age, or the minimum legal age in the jurisdiction in which you are viewing this Site or using the services offered via our Site, providing the minimum age in your jurisdiction is not less than 18. Please be aware that underage gambling is illegal.
◾We reserve the right at any time to request from you evidence of age in order to ensure that minors are not using our services. The documents we accept as proof of age are:
◾Copy of passport;
◾Copy of driving license; and/or
◾Copy of an official ID Card
2.2. Players from Hungary, Romania, the Republic of Cyprus, Italy, Israel, Turkey, the German State of Schleswig-Holstein, France, Mexico, Spain, Denmark, Belgium and the USA are not permitted to deposit any money into a Real Money account, nor play in Real Money mode. All IP addresses originating from such Countries are blocked from such processing.
2.3. Players from Bulgaria and Slovakia are not permitted to play any of the games within the Live Casino section of the lobby.
2.4. By playing the Games, you acknowledge that you are doing so according to the laws that apply in the jurisdiction in which you are viewing this Web Site and/or using the software.
3. Grant of License
3.1. The Site, the downloadable client available through the Site, our apps and the Site as optimized for use on mobiles and tablets, all run on a series of programs which are either proprietary to us or are licensed through third parties to be able to offer you our services through the Site ("Software").
3.2. We grant you a license to use a single copy of the Software and where applicable the related documentation solely in accordance with and subject to these terms.
3.3. You may neither sell, rent, lease, transfer or grant any other right of the Software, nor reverse engineer, decompile, or dissemble the Software.
3.4. You may not disclose the Software to any third party, make derivative works based upon it, or use it for any purpose except for the specific uses expressly permitted in the user documentation, which accompanies the Software.
3.5. The Software is available to you on an "As Is" basis only and without any warranty or indemnity of any kind. The download and/or use of the Software and Services is at your own risk.
3.6. You hereby acknowledge that how you use the Software is outside of our control. We shall not be liable to you or to any third party in respect of your receipt of and/or use of the Software.
4. Real Money Mode and Practice Mode
4.1. By using the services offered through our Site, you will be able to play in either the 'Real Money' mode or 'Practice' mode.
4.2. In 'Real Money' mode, real money may be wagered and gained. In order to play in 'Real Money' mode you will be required to have funds in your bonus balance, or pay funds into your account (which has the meaning described in clause 5) by any of the methods specified from time to time by Us. Such funds will be deposited into your Account upon actual receipt of funds or upon receipt of approval from a payment processor. Minimum and maximum limits may be applied to the payments into your account, depending upon your history, the method of deposit, and other factors as determined solely by Us. We are not a bank and funds are not insured by any government agency. All payments to and from your Account must be paid in the currencies listed in the cashier from time to time and shall not bear interest. All payments into your account must be from a payment source on which you are the named account holder.
4.3. In 'Practice' mode, no real money is played. Funds played in 'Practice' mode have no value in and of themselves and are kept separate from Real Money funds. Neither funds nor any game features (for example, but not limited to Multipliers, Bonus games and Bonus Points) are transferable to a Real Money account nor are they redeemable for any currency. If any game features are incorrectly transferred from Practice Mode to Real Mode any winnings derived will be removed. If you notice the transfer of any game feature from Practice Mode to Real Mode it is your responsibility to inform Us immediately.
4.4. It is not advisable to play 'Real Money' mode before trying 'Practice' mode. We recommend players practice in 'Practice' mode prior to playing in 'Real Money' mode.
4.5. It is your responsibility to make sure that you read and understand all the rules and procedures of the games on the Site(s) prior to playing real money games.
4.6. You hereby acknowledge that by betting you risk losing money.
5. User Accounts
5.1. The information you provide during account registration must be true, complete and up to date. You must provide your correct details, a valid address and contact e-mail on the registration process.
5.2. A user is not allowed to register more than one account. This means only one account is allowed to be registered per person, household, family, household address, email address, credit card number or shared computer environment (i.e library, workplace, fraternity, university or school etc'). Any withdrawal made from a duplicate account will be considered unauthorised and will be claimed back.
5.3. Any attempt to try and deceive Us by registering multiple accounts in another user name to gain bonus money will be deemed as abuse, and will result in the account(s) being suspended, bonus money being removed, winnings voided and the option to withdraw monies canceled.
5.4. All information supplied when you register with the site MUST be accurate, complete and not misleading in any respect. We reserve the right to confirm a customer's address by any means available, including but not limited to posting an address verification letter by mail to you, contacting you by email, phone or live chat. If the attempt to verify the details supplied during registration is not successful no winnings will be paid.
5.5. If the details you supplied at registration change, you must update us and send us proof of the new details.
5.6. There are three types of "Accounts":
◾Practice Account: A Practice account does not use real money, and funds used to play hold no monetary value whatsoever. Your name, email and password are the only requirements to register for a Practice account.
◾Bonus Account: A Bonus account does not require the deposit of real funds. Your name, email (validated), address, contact details and other information are required to register for a Bonus account.
◾Real Money Account: In order to change status