The composite approach instead proposes that
loyalty consists of both behavioral and attitudinal
elements (Jacoby and Chestnut, 1978). Therefore, a
loyal consumer is defined by his or her frequent
purchases of and positive attitude toward a brand
(Assael, 1987; Day, 1969; Frisou, 2005). In one of
the most common definitions of brand loyalty,
Jacoby and Kyner (1973) suggest six criteria: Loyalty
is a biased, behavioral response, expressed over time,
by some decision-making unit, with respect to one
or more alternative brands, which is a function of
The composite approach instead proposes thatloyalty consists of both behavioral and attitudinalelements (Jacoby and Chestnut, 1978). Therefore, aloyal consumer is defined by his or her frequentpurchases of and positive attitude toward a brand(Assael, 1987; Day, 1969; Frisou, 2005). In one ofthe most common definitions of brand loyalty,Jacoby and Kyner (1973) suggest six criteria: Loyaltyis a biased, behavioral response, expressed over time,by some decision-making unit, with respect to oneor more alternative brands, which is a function of
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