Streamline’s delivery receptacle is an integral part of its fulfillment strategy. Britt commented, “Requiring customers to be at home to accept delivery often cancels out the time0savings that makes the service compelling.” Streamline’s receptacles allow it to provide better customer service and eliminate the costs incurred when an order can not be delivered because a customer is not at home to receive it.
A final part of Streamline’s business model is its promotional strategy. In the current mass marketing model producers compete head to head for shelf-space and sales through co-marketing, couponing, and promotional pricing arrangements with retailers. Britt commented:
The result for the consumer is a confusing, stressful, insensitive, and manipulative experience where what they see is not necessarily the content that is most relevant and value-added. For example, rather than provide marketing content which conveys value, significant energy and resources are spent attempting to switch consumer brand allegiance with wasteful one-time price promotions with minimum staying power.
Streamline aims to deliver a more convenient , personalized shopping experience which includes a better-calibrated assortment of physical product and content. In the process, the consumer is presented with a more relevant, context-sensitive, and actionable marketing environment that can be precisely measured. First, the marketing content can be targeted to the most likely purchasers of the product based on consumers demographics and cross-category purchase history. Second, the promotions such as an up-sell, cross-sell, or free sample can be delivered in context at the exact instant the consumer is making a purchase decision. Third, promotions are easily and immediately actionable given that a purchase requires a simple mouse-click. Finally, the effectiveness of promotions can be tracked exactly by household.