Selecting Customers to Serve
The company must first decide whom it will serve.
It does this by dividing the market into segments of customers (market segmentation) and selecting which segments it will go after (target marketing).
Marketing management is not about serving every consumer in every way.
Rather, marketers want to serve selected customers that they can serve well and profitably.
At any point in time, there may be no demand, adequate demand, irregular demand, or too much demand.
Marketing management must find ways to deal with these different demand states.