4- Literature review
Management is the fundamental basis of the administrative leadership work and it is the starting
point for all activities and actions, which not only take place within the facility but also in their
relationships and interactions with its external environment. The disruption of any kind in
decision-making process leads to business disruption and to interruption of behaviors and
activities. The larger is the size of the organization and the widest is the multiplication of the
administrative aspects of its activities and the most is the relation with the audience, the greatest
are the importance and the gravity of the decisions (kanaan ,2010). The decision-making process
is also the core of the manager function, where we find that planning, organizing, personnel management, command and supervision are the main functions of management. All of them are
clearly related to decisions in order to implement the plan and to set goals (Deisler ,2010). The
decision-making process is the major issue that gets a lot of attention by the manager and
occupies a large portion of his activity. It is associated closely with the function of planning,
because the activity of planning itself is to make decisions (Alsahen, 2000). According to (Alhelo
, 2000), decisions are classified according to the level at which decisions are taken:
Strategic decisions: associated with goals and master plans of the organization and relatively
cover a long period of time.