1 Defining Marketing for the 21st Century
2 Developing Marketing Strategies and Plans
3 Collecting Information and Forecasting Demand
4 Conducting Marketing Research
5 Creating Long-term Loyalty Relationships
6 Analyzing Consumer Markets
7 Analyzing Business Markets
8 Identifying Market Segments and Targets
9 Creating Brand Equity
10 Crafting the Brand Positioning
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12 Setting Product Strategy
13 Designing and Managing Services
14 Developing Pricing Strategies and Programs
15 Designing and Managing Integrated Marketing Channels
16 Managing Retailing, Wholesaling, and Logistics
17 Designing and Managing Integrated Marketing Communications
18 Managing Mass Communications: Advertising, Sales Promotions, Events and Experiences, and Public Relations
19 Managing Personal Communications: Direct and Interactive Marketing, Word of Mouth, and Personal Selling
20 Introducing New Marketing Offerings
21 Tapping into Global Markets
22 Managing a Holistic Marketing Organization for the Long Run