Hypothesis 9 which posited that there is a positive relationship between user satisfaction and net benefits however, was not supported. This is somewhat surprising given that perceived user satisfaction was found to be a strong predictor of individual impact (net benefits to individuals) (Igbaria and Tan, 1997; Iivari, 2005). Presumably, in the case of this study, even though the e-training courses were found satisfactory, employees may need some time to get accustomed to the new knowledge and skills acquired.