คำชี้แจงจากนิค
The game team has heard your concerns and takes them very seriously. It is our number one priority to keep the game fun and fair for every player. Therefore, part of that job is to fight all elements ruining the game experience, e.g. bots and the current confusion.
It is our firm belief that all players should be able to enjoy Hay Day just in the way they want without even the slightest fear of being unjustly punished. We understand that our latest operation has left many players concerned about what is allowed in game and what is not. While we cannot reveal the details of our detection methods, we want to share with you the following guidelines:
1) Play the game exactly as you wish, as long as you do it manually without using any form of automation (3rd party software tools, bots etc.) and do not try to benefit from others running such automation.
2) Never give your account details to anyone so that they can transfer items or coins for you.
That's all.
Now, we understand that you won't be happy with that alone. Therefore we want to address some specific concerns circulating in the forums:
3) You can harvest anything, produce anything, fulfill any tasks, etc. as slow/fast as you like, as few/many times as you like, as long as you don't use automation.
4) You can sell/buy any item you want, for whatever price you want, in the RSS, as long as you don't use automation.
5) You are free to sell anything/everything/nothing to Farm or Town visitors, as long as you don’t use automation.
6) You can use Daily Dirt to find offers and buy any item without a moment of hesitation, as long as you don't use automation. Specifically, you don't need to find in prior whether the farm is an automated farm or not, just buy if the offer seems good. If the RSS restocks fast/immediately it is generally better to leave the farm alone as it is likely running automation. And no, you don't need to remember which farms you have already visited; you are safe even if you end up to the very same farm through a new version of DD, even multiple times per day.
7) Generally, you can trade with your neighborhood, your friends, or with random players as much as you like, with any items you want, with any price you see fit, as long as you don't use automation. However, if your trading partner is using automation, you are in risk of benefiting from illegal software use, and might get flagged. All we can say here is to use your best judgment.
As we pointed out in the beginning of this post, our goal is to keep the game fun and fair for every player and a part of that is to fight all elements ruining the game experience.
In regards to the concerns about our player support, we have both in-house support teams, and outsourced support partners, who we work very closely with. This ensures that all our players get a proper response in a timely manner. We appreciate all the feedback we get and we work hard to improve in all areas so that players get the best support possible.
We regret that some innocent players got unduly punished in our ongoing attempts to improve the fairness and fun in Hay Day. Our support is looking into all such cases that are reported directly to them. Please note that cases reported on the forums will not reach our support. We advise you to use official channels, such as via in-game settings, any popup you may get in the game, or our support page (http://supr.cl/HayDaySupport) to reach our support.
We'd like to end by reassuring you of how seriously we take your concerns and requests; you help us make the game even better.
Warmest Regards,
Team Hay Day
คำชี้แจงจากนิคThe game team has heard your concerns and takes them very seriously. It is our number one priority to keep the game fun and fair for every player. Therefore, part of that job is to fight all elements ruining the game experience, e.g. bots and the current confusion.It is our firm belief that all players should be able to enjoy Hay Day just in the way they want without even the slightest fear of being unjustly punished. We understand that our latest operation has left many players concerned about what is allowed in game and what is not. While we cannot reveal the details of our detection methods, we want to share with you the following guidelines:1) Play the game exactly as you wish, as long as you do it manually without using any form of automation (3rd party software tools, bots etc.) and do not try to benefit from others running such automation.2) Never give your account details to anyone so that they can transfer items or coins for you.That's all. Now, we understand that you won't be happy with that alone. Therefore we want to address some specific concerns circulating in the forums:3) You can harvest anything, produce anything, fulfill any tasks, etc. as slow/fast as you like, as few/many times as you like, as long as you don't use automation.4) You can sell/buy any item you want, for whatever price you want, in the RSS, as long as you don't use automation.5) You are free to sell anything/everything/nothing to Farm or Town visitors, as long as you don’t use automation.6) You can use Daily Dirt to find offers and buy any item without a moment of hesitation, as long as you don't use automation. Specifically, you don't need to find in prior whether the farm is an automated farm or not, just buy if the offer seems good. If the RSS restocks fast/immediately it is generally better to leave the farm alone as it is likely running automation. And no, you don't need to remember which farms you have already visited; you are safe even if you end up to the very same farm through a new version of DD, even multiple times per day.7) Generally, you can trade with your neighborhood, your friends, or with random players as much as you like, with any items you want, with any price you see fit, as long as you don't use automation. However, if your trading partner is using automation, you are in risk of benefiting from illegal software use, and might get flagged. All we can say here is to use your best judgment. As we pointed out in the beginning of this post, our goal is to keep the game fun and fair for every player and a part of that is to fight all elements ruining the game experience.In regards to the concerns about our player support, we have both in-house support teams, and outsourced support partners, who we work very closely with. This ensures that all our players get a proper response in a timely manner. We appreciate all the feedback we get and we work hard to improve in all areas so that players get the best support possible.We regret that some innocent players got unduly punished in our ongoing attempts to improve the fairness and fun in Hay Day. Our support is looking into all such cases that are reported directly to them. Please note that cases reported on the forums will not reach our support. We advise you to use official channels, such as via in-game settings, any popup you may get in the game, or our support page (http://supr.cl/HayDaySupport) to reach our support.We'd like to end by reassuring you of how seriously we take your concerns and requests; you help us make the game even better.Warmest Regards,Team Hay Day
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