The Buckeye City Schools Case Study is a fictional Baldrige Award application prepared for use in the 2014 Malcolm Baldrige National Quality Award Examiner Preparation Course. The fictitious case study organization is a preschool and K–12 public education system. The case study illustrates the format and general content of an award application. However, since the case study serves primarily as a tool for training examiners to evaluate organizations against the 2013–2014 Education Criteria for Performance Excellence, the application does not address all Criteria requirements or demonstrate role-model responses in all Criteria areas. Please refer to the Buckeye City Schools Feedback Report to learn how the organization scored and to see its strengths and opportunities for improvement.
There is no connection between the fictitious Buckeye City Schools and any other organization, named either Buckeye City Schools or otherwise. Except for several national and government organizations, the other organizations cited in the case study are fictitious.
BALDRIGE EDUCATION CRITERIA FOR PERFORMANCE EXCELLENCE®, BALDRIGE PERFORMANCE EXCELLENCE PROGRAM and Design®, CRITERIA FOR PERFORMANCE EXCELLENCE®, MALCOLM BALDRIGE NATIONAL QUALITY AWARD®, and PERFORMANCE EXCELLENCE® are federally registered trademarks and service marks of the U.S. Department of Commerce, National Institute of Standards and Technology. The unauthorized use of these trademarks and service marks is prohibited.
NIST, an agency of the U.S. Department of Commerce, manages the Baldrige Program. NIST has a 100-plus-year track record of serving U.S. industry, science, and the public with the mission to promote U.S. innovation and industrial competitiveness by advancing measurement science, standards, and technology in ways that enhance economic security and improve our quality of life. NIST carries out its mission in three cooperative programs, including the Baldrige Program. The other two are the NIST laboratories, conducting research that advances the nation’s technology infrastructure and is needed by U.S. industry to continually improve products and services; and the Hollings Manufacturing Extension Partnership, a nationwide network of local centers offering technical and business assistance to small manufacturers.
Suggested citation: Baldrige Performance Excellence Program. 2014 Buckeye City Schools Case Study.