Fig. 1. ISO 9001 model.
II. OVERVIEW OF RELATED RESEARCHES
The general idea of the quality standards and assessed its
specific usefulness in the information sector. Presented is a
series of ISO 9000, with an emphasis on identifying the
different types and purposes of standards and criteria
discussed IT sector for the selection of appropriate standards.
Presented and discussed a systematic review of the main
critical points. Based on this analysis, identified some critical
success factors for the implementation of ISO 9000. It is
shown how an organization can avoid the pitfalls and
dysfunction ISO 9000 consciously choosing and using a set
of parameters to be implemented quality system fit the
specific situation and the needs of individual organizations.
Further, the new model for the implementation of an
independent (situational or contingency factors) and the
dependent variables (design parameters of the system
quality). The model may be useful as a tool to facilitate the
tailoring of ISO standards with special needs, the information
sector of the organization. The analysis is based on
theoretical considerations and preliminary results, NORDIC,
project quality IT sector, whose purpose is to gain experience
in the translation and interpretation of the ISO 9001 [1].
Establishing Quality Management System – QMS of any
business system is one of the key elements of a successful
business of any organization. Likewise, the establishment of
quality IT sector is a prerequisite for the successful operation
of the same, regardless of whether it is for the organization's
main business process - a process that makes money in the