Despite the notoriety, the company still had some underlying problem.
In 1986 the Nuclear Regulatory Commission ( the federal of nuclear power plants) put FPL’s Turkey Point nuclear plant on its watch list for safety concerns.
Second, demand was growing faster in the late 1980s than expects and was projected to outstrip existing generating capacity in the near future.
Third, Colonial Penn had lost more than $250 million since being acquired. And finally, a 1988 survey indicated low employee morale largely due to burdens imposed by the quality management program.
As one manager later confided, “We definitely went overboard [ with the quality program].”