Dear Morten and Josefine,
Greeting from Kara C Limousine & Car Rental Service.
Before any other way, we would respectfully apologize very much to you and your family feel unhappy to stay in Pullman Khao Lak.
From the taxi take you to the airport on February 5 in the early morning and drive at a speed that makes you feel unsafe. We conducted an investigation to drivers that they need to pick up customers at the airport at 5:00 am., so little time to do. But he is confident that it is safe, of course. Carter and this company has a contract between the parties. We've got to run the service on a regular basis, which is not occur in the part.
On behalf of the Kara C. I apologize to you and your family again. We look forward to receiving an apology from you. And look forward to serving you again in the next your vocation.
KIND REGARDS,