Quality assurance
(QA) is a process
-
centered approach to ensuring that a company or organization is providing
the best possible products or services. It is related to
quality control
, which focuses on the end result, such as
testing a sample of items from a batch after production. Although these terms are sometimes used
interchangeably, quality assurance focuses on enhancing and improving the process that is used to cr
eate the end
res
ult, rather than focusing on the result itself. Among the parts of the process that are considered i
n QA are
planning, design, development, production and service.
The Department of Education in the Northern Province
is faced with a massive need for effect
ive continuing professional development in the Province
=
s educators, at
both General Education and Training (GET) and Further Education and Training (FET) phases. In the ar
eas of
Science, Mathematics, Technology and English, subject knowledge is poor. In
the proposed CSR SBINSET,
teachers are part and parcel of their own development