the tension was distracting the team from concentrating on the competition and developing new clients and more innovative products, consultant
intervention was a counter-intuitive approach for them.
the culture of financial services is not charaterized by a deep psychological interest in, or affinity for, softer issues
if they could improve their performance, they could improve their pay
that Citigroup needed to work on teamwork skills
Marx then helped managers create a plan for developing those qualities in themselves and their workers