According to the questionnaire, the data revealed that the only main key to increase understanding of Airline terminology is to “memorize it word by word.” Almost all employees at Thai Lion Mentari Company Limited had the same method and they also mentioned that the work experience exposure to English would be extremely effective method to clearly understand airline terminology.
Moreover, almost all workers at Thai Lion Mentari Company Limited mentioned that the appropriate method to increase understanding of communication in the airline industry is dependent on the experience at work place. The employee would be accustomed to English language patterns they have learned and managed as a daily routine.
To improve Thai Lion Air business plans, it is necessary to have an English language ability to communicate with the customers and another country staff. To provide the appropriate and desirable information for replies to the customers or another co-staff; therefore, the base effective method to support this field is just the memorization.
In summary, for the next cooperative education student who is interested in the airline industry and specifically Thai Lion Air Mentari Company Limited, it is imperative and a requirement to have English language skills at a professional level. For English communication skills in speaking, listening, writing and also reading are used daily All these four skills are an essential base skill for working in the airline industry. Simply, stated speaking and listening is use for communicating with customer and other co-staff of the company every working minute, hour and day. Additionally, writing and reading is also needed for communicating by e-mail and other correspondence, and to keep updated with the current events within Thai Lion Air’ operations and news.