Early in the process of data collection, the cyclical process of observations and reflection played an essential part in knowledge development. Sharing knowledge was both disclosive and productive because the dialogue informed participants, who welcomed the opportunity to openly discuss their problems with others who had similar problems. They strongly emphasized the need for a change in attitudes regarding dementia and innovation at all levels of service provision. In addition, they called for education to complement and support self-management in the community. These salient findings are reported elsewhere (O’Sullivan & Hocking, 2013; O’Sullivan, Hocking, & Spence, 2013). This article focuses on the ways in which the participants’ expectations of the action research process prompted the researcher to go into action